Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • We typically dispatch the product within 1 business day of receiving the order. Domestic shipping can take up to 4-7 business days, depending on the area.

  • Shipping rates vary by region and are calculated at checkout. The average shipping cost is around ₹75 - ₹80 + Tax for a parcel weighing between .5 to 1.5 Kg for Indian Destinations.

    Here are the full details of our Terms of Service.

  • Yes, we offer free shipping for orders above ₹1200. Check the cart to see the current free shipping deal.

  • No. We currently ship to Indian destinations only.

  • We ship our orders through our domestic courier partner, Delhivery. Delhivery has extensive coverage, serving over 18,700 domestic Indian pin codes.

Quality Control

  • Quality You Can Feel

    Every DOODLUXE handbag is made in small batches using carefully selected materials and hardware. Each piece is inspected multiple times for stitching strength, strap durability, smooth zips and clean finishing before it leaves our workshop. This is how we make sure your bag looks beautiful on day one—and stays that way with everyday use.

  • Most of the bags are made of PU (synthetic leather made from polyurethane), which is planet-friendly. The inside of the bag may be lined with various materials, including fabric. The materials used for the bags are mentioned in the specification section of each product.

  • DOODLUXE handbags are designed to be your everyday companions for the long term, not just for a single season. How long a bag lasts depends on how often you use it, how much weight you carry and how you care for it, but with normal daily use and basic care, you can typically expect a DOODLUXE bag to last 2 years or more.

Returns & Refunds

  • All our products undergo quality control.

    We offer a 7-day return policy, which means you have 7 days from the date of receipt to initiate a return.

    Returns are only accepted for products that are physically damaged on arrival, defective, or delivered incorrectly. To be eligible for a return, the customer must have been informed of the reason within 24 hours of delivery.

    For details, refer to the Refund Policy

  • A refund request can be submitted within 2 days of purchase.

  • If the refund is requested due to manufacturing defects, a full refund will be issued.

    If a product is damaged, it is not eligible for a refund.

    Please check our Refund Policy to see if you're eligible for a refund.

  • Doodluxe handles all return shipping costs