Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
    We currently accept Cash on Delivery (COD) across India. Pay when your order arrives — no advance payment needed.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit/debit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • We typically dispatch the product within 1 to 2 business days of receiving the order. Domestic shipping can take up to 3-7 business days in metros, depending on the area. For further details, please refer to our Shipping Policy.

  • The price shown on each product page is the cost of the handbag only.

    • Shipping: Nominal shipping charges around ₹40-₹75, if applicable, are calculated at checkout based on your delivery location. We may also offer free shipping on eligible orders or as part of promotional offers.
    • Taxes: Goods and Services Tax (GST) is calculated according to the shipping destination and is displayed during checkout before you complete your purchase.

    You'll always see the final order total, including shipping charges and taxes, before you pay—so there are no hidden costs.


    Here are the full details of our Shipping Policy

  • Yes! We offer free shipping on all domestic orders across India for orders above ₹1900 as a promotional offer (Subject to change). For details, please refer to our Shipping policy. For details, please refer to our Shipping Policy.

  • Once your order is dispatched, you'll receive a tracking link via SMS or email. You can also visit our Track Your Order page https://doodluxe.com/pages/track-your-order anytime to check your delivery status.

     

  • We ship our orders through our domestic courier partner, Delhivery. Delhivery has extensive coverage, serving over 18,700 domestic Indian pin codes. 

Quality Control

  • Quality You Can Feel

    Every DOODLUXE handbag is made in small batches using carefully selected materials and hardware. Each piece is inspected multiple times for stitching strength, strap durability, smooth zips and clean finishing before it leaves our workshop. This is how we make sure your bag looks beautiful on day one—and stays that way with everyday use.

  • Most of the bags are made of PU (synthetic leather made from polyurethane), which is planet-friendly. The inside of the bag may be lined with various materials, including fabric. The materials used for the bags are mentioned in the specification section of each product.

  • DOODLUXE handbags are designed to be your everyday companions for the long term, not just for a single season. How long a bag lasts depends on how often you use it, how much weight you carry and how you care for it, but with normal daily use and basic care, you can typically expect a DOODLUXE bag to last 2 years or more.

Returns & Refunds

  • All our products undergo quality control.

    We offer a 7-day return policy, meaning you have 7 days from the date you receive the delivery to initiate a return.

    For details, refer to the Refund Policy

  • We process orders quickly! If you need to make changes or cancel, please contact us as soon as possible at contact@doodluxe.com. We'll do our best to help if we haven't dispatched the order yet. For full details, see our Return & Cancellation Policy.

  • If you request a refund due to manufacturing defects, we will issue a full refund.

    If a product is damaged due to usage, it is not eligible for a refund.

    Please check our  Refund Policy to see if you're eligible for a refund.

  • Doodluxe handles all return shipping costs