Shipping Policy

At DOODLUXE, we are committed to delivering your order safely and reliably across India. This Shipping Policy explains our order processing, shipping, delivery and tracking procedures.

🚚 Shipping Coverage

  • We currently ship to serviceable PIN codes across India.
  • Delivery availability depends on the serviceability of our courier partners.
  • Certain remote or restricted locations may have limited or unavailable delivery services.
  • If we are unable to deliver to your location after an order has been placed, we will contact you and, where applicable, arrange cancellation and refund of the amount paid.

⏱ Order Processing & Dispatch

  • Orders are generally processed and dispatched within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will normally be processed on the next working day.
  • Processing or dispatch may take longer during sales, promotional periods, public holidays or other periods of unusually high order volumes.
  • Once your order has been dispatched, you will receive tracking information through the contact details provided with your order.

📬 Estimated Delivery Timelines

Estimated delivery times after dispatch are:

  • Normal Delivery: approximately 3–7 business days.
  • Express Delivery: Where available, an express delivery option may be offered for selected locations at an additional charge. The applicable delivery estimate and charges will be displayed during checkout, where available.

Delivery timelines are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations, weather conditions, public holidays, local restrictions and circumstances beyond our reasonable control.

💰 Shipping Charges

  • Applicable shipping charges will be displayed at checkout before you complete your order.
  • Shipping charges may vary depending on the order, delivery location, shipping method or promotional offers.
  • Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes. COD availability will be displayed at checkout.

📦 Packaging & Safety

  • We take appropriate care to package handbags securely to help protect them during transit.
  • Additional protective packaging may be used where required for accessories or delicate components.
  • If your package appears significantly damaged or tampered with at the time of delivery, please contact DOODLUXE promptly and retain photographs or other evidence of the condition of the package.

❌ Delivery Delays & Exceptions

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including severe weather, natural disasters, strikes, transport disruptions, courier delays, government restrictions, public holidays or other unforeseen events.

Where reasonably possible and where information is available to us, we may communicate significant known delays to affected customers.

A delay in delivery does not automatically mean that an order has been lost or cancelled.

🏠 Delivery Address & Failed Delivery

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.

If delivery cannot be completed because of an incorrect or incomplete address, inability to contact the recipient, repeated unsuccessful delivery attempts, or refusal to accept the shipment, the order may be returned to us by the courier partner.

Where re-shipping is requested and available, additional shipping charges may apply.

🔄 Order Tracking

Once your order has been dispatched, tracking information will be shared through the email address and/or mobile number provided with your order.

You can also check your shipment status using our Order Tracker:

https://doodluxe.com/pages/track-your-order

Please note that tracking information may take some time to update after dispatch.

🔁 Returns, Cancellations & Refunds

Shipping-related returns, cancellations and refunds are subject to our Return & Cancellation Policy.

Where an order is eligible for cancellation, return or refund, the applicable conditions and timelines stated in that policy will apply.

📞 Customer Support

For shipping-related questions or assistance with your order, please contact us:

Email: contact@doodluxe.com
Phone/WhatsApp: +91 9059991331

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.