Return & Cancellation

Return

We offer a 3-day return policy, which means you have 3 days from the date of receipt to initiate a return.
The product images on this website are displayed as they are, with no filters or digital retouching applied. Every effort is made to display our products as accurately as possible. We also provide a magnified view of the product to give you a clear sense of the final product.

When is the return accepted?

Returns are only accepted for products that are physically damaged on arrival, defective, or delivered incorrectly. To be eligible for a return, the customer must have been informed of the reason within 24 hours of delivery.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging.

You'll also need the receipt or proof of purchase. We do not accept any exchange or return requests for products purchased during a SALE.

The entire exchange or return process typically takes 7 to 14 working days. If you haven't received a refund within this time frame, first recheck your bank account.

To initiate a return, please get in touch with us at contact@doodluxe.com. Our team will review your case and get back to you with the following steps.

Cancellation

To cancel an order, please email us at contact@doodluxe.com before it is dispatched. Once your order has been dispatched from our warehouse, it cannot be cancelled. The cancellation process may take 1-2 business days, and you will receive an email notification once your request is processed.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within seven business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please don't hesitate to contact us at contact@doodluxe.com.