Return, Refund & Cancellation Policy

1. Return and Cancellation

The product images on this website are shown as-is, with no filters or digital retouching. We also provide a magnified view of the product to give you a clear sense of the final product.

You may request a return within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• All original tags, accessories and packaging must be intact and returned with the product.
• The product must show no signs of use, stains, scratches, damage or mishandling.
• You must provide proof of purchase or the Doodluxe order number.

Doodluxe reserves the right to reject a return if the product does not meet the above conditions.

2. Damaged, Defective or Incorrect Products

We carefully check every Doodluxe product before dispatch. However, if you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Once we verify the issue, Doodluxe will arrange an appropriate replacement or refund at no additional cost, subject to applicable consumer law.

3. Change-of-Mind Returns

We understand that a product may appear or feel different upon delivery.

You may return eligible unused products within the 7-day return period, subject to the return conditions mentioned above.

For change-of-mind returns, including preferences relating to colour, size or style, we may deduct applicable return shipping charges from your refund.

Original shipping charges, if applied separately, are non-refundable unless the return is due to a defective, damaged, incorrect or otherwise legally returnable product.

4. Exchanges

If you would like a different colour or another Doodluxe product, contact us within 7 days of delivery.

Exchanges are subject to:

• Product availability
• The returned product passing our quality inspection
• Any applicable price difference
• Applicable shipping charges for preference-based exchanges

If the requested replacement is unavailable, you may select another eligible product or request a refund under this policy.

5. Non-Returnable Products

Returns may not be accepted for:

• Products used, worn, washed, altered or damaged after delivery
• Products without original tags or packaging
• Products damaged due to improper handling or storage
• Products showing normal wear and tear
• Personalised or customised products, except where defective, damaged, incorrect or otherwise required by applicable law
• Products specifically marked Final Sale / Non-Returnable at the time of purchase, subject to applicable consumer law

6. Return Process

Our return process is simple. To request a return, contact Doodluxe Customer Support with your order number and reason for return.

Once we approve your return request, we will provide return instructions.

Please do not send a product back without first receiving return instructions from Doodluxe.

After receiving the returned product, our team will conduct a quality inspection before approving a refund or exchange.

7. Refunds

Once we receive and approve the returned product, we will initiate the refund to the original payment method, where applicable.

Please allow approximately 5–7 business days after we process the refund for the amount to appear in your account. Actual timelines may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, authorised refunds may be processed through bank transfer, UPI or another suitable electronic payment method after obtaining the necessary refund details from the customer.

We will deduct any applicable return shipping charges or other clearly disclosed amounts before processing the refund.

8. Order Cancellation

Before Dispatch

You may request cancellation before we dispatch your order.

If we successfully process the cancellation before dispatch, we will refund the full amount paid for the cancelled order to the original payment method.

After Dispatch

Once an order has been dispatched, you normally cannot cancel it.

If you no longer want the product, you may request a return after receiving it, in accordance with our 7-day Return Policy.

9. Cancellation by Doodluxe

In rare cases, Doodluxe may need to cancel an order for reasons such as:

• Product being unavailable
• Incorrect product or pricing information
• Payment verification issues
• Delivery location being outside our serviceable area
• Unforeseen operational or logistical issues

If Doodluxe cancels a prepaid order, we will refund the full amount paid.

10. Colour & Appearance

We strive to display product colours and details as accurately as possible. However, slight variations may occur due to photography, lighting conditions or differences in device screens.

Minor colour variations attributable to screen or lighting differences may not be considered manufacturing defects. This does not affect your rights if the product is materially different from its description or images.

11. Need Help?